+254 732 553 519 Off Suna Rd, Kibera, Nairobi, Kenya

Privacy Policy

Who we are

Our website address is:

This Mirror of Hope privacy policy (‘Privacy Policy’) sets out how Mirror of Hope C.B.O  (‘we’, ‘us’ or ‘our’ being interpreted accordingly) uses and protects the personal information about you that we collect or that you provide, whether through our website at‘Website’) or by other means.

Your privacy is a priority for Mirror of Hope C.B.O ( (sometimes referred to as “MOH”, “us”, or “we”) and we want you to be familiar with how we collect, use, and disclose information relating to you, your computer, or your device and that enable your identification (the “Personal Information”).  This Privacy Statement describes our practices with information that we (or our service providers) collect from a user (sometimes referred to as “you” or “your”) through our websites, applications, and our other network-connected products and services that link to this Privacy Statement (collectively, the “Site”). This Privacy Statement only addresses information collected directly through or from our Site – it does not address or govern any information-gathering, use, or dissemination practices related to information collected from you other than directly through or from the Site, such as from telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.  

MOH can be contacted by email regarding this privacy policy and technical support at 

Effective as of April 10, 2020

Changes to our privacy policy

We may modify this Privacy Policy at any time so please check often for the latest version. We will aim to send changes to the practices outlined in this Privacy Policy at least 30 days prior to them being implemented.

What personal data we collect and why we collect it

We collect personal information from you in various ways, for example:

·         if you supply personal information when using;

·         when you sign-up to receive newsletters or email notifications from us;

·         when you supply personal details in the course of donating through our payment gateways or registering to support us;

·         when you make a donation through our appointed partners or third party platforms, in which case our partners and third-party platforms will provide us with this information.

·         if you order any merchandise; and/or

·         if you raise an inquiry or issue with us.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Any comment system on the Site may utilize an opt-in Geolocation service in accordance with a prevailing community standard such as HTML 5.  Such Geolocation opt-in ability is managed by the user’s browser settings. If a user chooses to opt-in to the Geolocation service, the user’s comments may be associated with the user’s location, both internally within MIRROR OF HOPE C.B.O and publicly on the Sites.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Through our newsletter sign up forms and our contact pages.

Passive Information Collection, Use, and Choices

As you navigate the Site, certain Personal Information may be passively collected, meaning it is gathered without your actively providing it.  This is done using the following techniques in the following ways: through your browser, IP Addresses, Social Media Widgets.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Cookies:  You can refuse our use of some or all cookies by turning off the use of cookies in your web browser.  If you use your browser settings to block all types of cookies you may not be able to access all or parts of our Site or functionality may be limited.  You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies.

The cookie-related information will not be used for personal identification of individuals and data relating to usage patterns on our Website is kept under our control. These cookies will be used for the following purposes:

·         to improve Website usability;

·         so we can remember your device or computer between successive actions or sessions; and

·         to perform anonymous statistical analysis to improve the functionality of our Website or any services we offer through the Website.

Changing your internet browser settings can prevent the use of cookies.  Each browser has a different procedure for disabling the use of cookies. The Help function within your browser should tell you how.  Alternatively, you may visit where you can review information on how to control cookies on a variety of browsers. You will also find details of how to delete cookies from your computer and other general information about cookies.  You can visit for information on how to opt out of Google Analytics cookies.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Google Analytics:  We use Google Analytics, which is provided by Google Inc.  It uses cookies to collect, for example, information about the operating system and the browser that you use, your IP address, the website you previously accessed (referrer URL) and the date and time of your visit to the Websites.  On subsequent repeated visits to the Websites, frequently used information is automatically displayed for you. We are able to track your usage patterns with the help of the cookies. The information generated by cookies about the use of the Websites is transmitted to a Google server, which may be located within or outside of, the Kenya, and stored there. Google will use this information to evaluate your use of the Websites. Google may transfer these rights to third parties insofar as it is required to do so by law or in order that data may be processed on Google’s behalf.  By accepting this policy, you consent to the processing of your data by Google. You can visit to learn more about Google Analytics’ use of cookies

Our site currently does not respond to “Do Not Track” (DNT) signals and operates as described in this Privacy Statement whether or not a DNT signal is received, as there is no consistent industry standard for compliance.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you access a third-party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Statement.  It is possible that these links may be used by third parties or others to collect personal or other information about you.

MIRROR OF HOPE C.B.O is not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites. 

MIRROR OF HOPE C.B.O does not control these third parties’ use of cookies, collection of information, or how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers and any third parties.


How We Use the Information We Collect

We use Personal Information submitted by you or otherwise collected through the Site and through other sources for the purposes described in this Privacy Statement and as otherwise described to you at the point of collection.  Generally, we use the information you provide to us for the reason for which it was provided. For example, if you sign up to receive email notifications, we will contact you by email. If you provide us with information to make a donation, we will use the information to process your donation.  Specifically, we may use Personal Information from or about you:

i. to respond to your inquiries and to send you information that you request and to process your donations;

ii. to send you important information regarding our relationship with you or regarding the Site, changes to our terms, conditions, and policies, and other administrative information;

iii. to notify you about upcoming events and donations;

iv. to promote our products and services, and the products and services of our affiliates; 

v. for our business purposes, such as data analysis, audits, recordkeeping, developing new products or services, enhancing the Site, improving our services, identifying Site usage trends, optimizing your experience on the Site, and determining the effectiveness of our fundraising campaigns;

vi. if you choose to complete a survey, we may use the information for purposes of evaluating your feedback from the survey; and

vii. if we intend to collect and use Personal Information for another purpose, we may seek your permission at the time the information is collected.

We may use any information that does not personally identify you, your computer, or your device, for any purpose.

How long we retain your data

We generally retain Personal Information for so long as it may be relevant for the purposes identified in this Privacy Statement unless a longer period of time is required by law.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

MIRROR OF HOPE C.B.O does not sell your Personal Information.  We may share your Personal Information with third parties only as described in this Privacy Statement or as otherwise described at the point where we collect the information from you, including:

i. to our affiliates and other Mirror of Hope C.B.O organizations for the purposes described in this Privacy Statement;

ii. to the companies or individuals that we hire to provide services to us, such as website hosting services and payment processing; and

iii. to a third party in the event of any partnerships that we may need to assist us to respond to your inquiry.

We will take reasonable steps to ensure that Personal Data is only used by those third parties for specific, lawful purposes in accordance with this Privacy Policy.

You can opt-out of the use of certain cookie-related processing by following the instructions in Section 1(e)above (Passive Information Collection, Use, and Choices). 

If you are within the European Union, you have the following rights:

-You have the right to request from MIRROR OF HOPE C.B.O access to your personal data, and the rectification of inaccurate personal data concerning you.  

-You have the right to obtain from MIRROR OF HOPE C.B.O the erasure or the restriction of processing of your personal data in certain circumstances, including when the data are no longer necessary in relation to the purposes for which they were collected or otherwise processed, except when MIRROR OF HOPE C.B.O is required by law to maintain or otherwise process your personal data, for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another person.  

You may exercise these rights by contacting MIRROR OF HOPE C.B.O using the contact information provided above.  

If you are within the European Union, you also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of an alleged infringement of the applicable data protection law. However, we encourage you to contact us first at and we will try to resolve your concerns.

If you would like to submit a data access, correction, restriction, or deletion request, you can do so by contacting us at and we will process such request with respect to any Personal Information that we are able to link to you individually based on the information that you can provide to us. These rights and options that you have with respect to Personal Information are subject to limitations and exceptions under applicable law.

Right to Change Privacy Statement.

MIRROR OF HOPE C.B.O reserves the right at any time to modify, alter, or update this Privacy Statement.  Your use of the Site following any changes means that you agree to follow and be bound by the Privacy Statement as changed, subject to limitations under applicable law.  Any change to this Privacy Statement shall be effective as to any user who has visited the Site before the change was made. Please review this policy periodically, and especially before you provide any Personal Information to us.  The Privacy Statement was last updated on the date indicated above.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

MIRROR OF HOPE C.B.O is based in Nairobi, Kenya.  No matter where you are located, your Personal Information will be collected and processed in Nairobi, Kenya.  The laws of Kenya and other countries governing data protection may not be as comprehensive or as protective as the laws in the country where you live. 

Additional information

How we protect your data

MIRROR OF HOPE C.B.O will take appropriate technical and organizational security measures to protect Personal Data from being accessed by unauthorized persons and against unlawful processing, accidental loss, destruction, and damage.

We also endeavor to take all reasonable steps to protect Personal Data from external threats. However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of all data disclosed or transmitted to us.

International Transfers

Personal Data that we collect will be processed by staff, volunteers and contractors who are based at our offices in Nairobi, Kenya. However, given the international nature of our organization, by providing us with Personal Data, you agree that we may share Personal Data with our offices in other parts of the world in accordance with this Privacy Policy, including the United States and Australia.

Customer Relationship Management

We may also contract with third-party Customer Relationship Management platform providers to manage our customer relationship management (‘CRM’) database.

Contacting Us

For questions about this website, please contact us at

For questions about privacy or handling of your personal information, please contact us at

To contact us by mail:

Mirror of Hope C.B.O

P.O. Box 1725 Nairobi 00502 Kenya

Email :

Phone : (+254) 20 232 32 73

Mobile: (+254) 732 553 519